Survey about L’Oreal Benefits

Section 1: Cigna

To begin, let's talk about Cigna, your medical insurance provider. What do you think about their customer service and claim procedures?

* required

1. Have you ever utilized the medical benefits under Cigna?

Yes

3. Considering your experience utilizing Cigna's network facilities, how would you evaluate the following statements?

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree	Not Applicable
I can find the network doctor easily via the Cigna app
I can find a network doctor nearby
I can find the Cigna e-card easily in the Cigna app
I find it easy to use the Cigna card at clinics
I can always find my preferred doctor(s) under Cigna's network facilities
I find it easy to make appointment with a network doctor
I appreciate the credit facilities at inpatient and hospitalization services

6. Considering your experience in your claim submission, how would you evaluate the following statements?

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree	Not Applicable
I enjoy the electronic claim submission experience
It is easy to submit claims via the Cigna app
The claim reimbursement via the app is faster than paper submission
The outpatient claim submission and reimbursement are efficient
The inpatient claim submission and reimbursement are efficient
I find it easy to check my claim status via the Cigna app
I can find online customer service support or phone inquiries easily in the Cigna app

7. Where would you refer to when you have questions on your medical insurance? (Check all that apply)

Cigna app

L'Oreal myHR portal

Pacific Prime Flex Benefits portal

Policy document in the Cigna web portal/mobile app (i.e., MyCigna)

Others (Please Specify)

8. To what extent do you agree it is easy to find the necessary information from the above resources?

Strongly Disagree

Disagree

Somewhat Disagree

Somewhat Agree

Agree

Strongly Agree

9. When you have questions after referring to the material, where would you go for further inquiries? (Check all that apply)

Email Cigna helpdesk

Call Cigna's service hotline

Contact HR colleagues

The self-service material is sufficient to answer my inquiries

Others (Please Specify)

11. On a scale of 1 (Very dissatisfied) to 10 (Very satisfied), please rate the current medical insurance provider - Cigna.

12. Please share your rationale behind the score above. Feel free to also provide your feedback on Cigna's services.

13. Please provide your suggestions on how Cigna can improve their services.

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Section 2: Default and Flex Benefits coverage

We would like to hear your feedback on the benefit coverage and flexible benefit arrangements.

* required

1. Which statement below best represents how you perceive the DEFAULT life and medical benefits provided by L'Oreal?

Functional - Benefits provide me with basic coverage for protection

Competitive - Benefits are sufficient and comparable to what other peer companies are offering to their staff

Unique - Benefits are a key differentiator and one of the reasons why I joined L'Oreal

2. Which benefit(s) offered by L'Oreal currently is/are most important to you? Please rank the following in order of importance.
(1 = most important, 8 = least important)

Medical Insurance - Outpatient Medical Insurance - Hospitalization & Supplementary Major Medical Dependent coverage on medical insurance benefits Dental Insurance Maternity Insurance Group Life Insurance (including Life, AD&D insurance) Optional Critical Illness - at employee's own cost Group Disability Income

3. Please choose 3 benefit(s) you would like to see enhancement in coverage in the future.

Medical Insurance - Outpatient

Medical Insurance - Hospitalization & Supplementary Major Medical

Dental Insurance

Maternity Insurance

Group Life Insurance (including Life, AD&D insurance)

Optional Critical Illness - at employee's own cost

Group Disability Income

4. Which statement below best represents how you perceive the Flexible Benefits Program provided by L'Oreal?

Functional - Benefits provide me with basic coverage for protection

Competitive - Benefits are sufficient and comparable to what other peer companies are offering to their staff

Unique - Benefits are a key differentiator and one of the reasons why I joined L'Oreal

5. Which flexible benefit arrangements currently offered by L'Oreal is most important to you? Please rank the following in order of importance.
(1 = most important, 6 = least important)

Opt-up Life, AD&D Opt-in Optional Critical Illness Opt-up Inpatient Medical Insurance Opt-up Outpatient Medical Insurance Opt-up Inpatient and Outpatient Medical Insurance Others (Please specify)

6. Are you satisfied with the choices of existing Flexible Spending Account (FSA) claimable items under the scope of wellness and healthy lifestyle?

Very Dissatisfied

Dissatisfied

Somewhat Dissatisfied

Somewhat Satisfied

Satisfied

Very Satisfied

7. Are there any other items you would like to be included in FSA claimable items in the future?

8. On a scale of 1 (Very dissatisfied) to 10 (Very satisfied), please rate the L'Oreal Flexible Benefits Program.

9. Which of the following options would you like to be included in the L'Oreal Flexible Benefits Program in the future?

	Not at all desirable	Slightly desirable	Somewhat desirable	Very desirable
Voluntary family members' risk protection (e.g. Parent Dependent Medical Insurance)
Opt-down Life, AD&D and LTD insurance
Opt-down Inpatient and Outpatient Medical Insurance

10. Feel free to suggest any other options or enhancements you would like to see in the Flexible Benefits Program in the future.

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Section 3: CXA portal

Let's discuss CXA, your wellness portal provider. What's your opinion on their customer service and claim procedures?

* required

1. How often do you log in to the CXA Flex Benefits portal?

Never

1-2 times per year

3-5 times per year

6-12 times per year

More than 12 times per year

4. How did you get to know and understand the Flexible Benefits Program? (Check all that apply)

From Employee Communication Session(s) (including recorded sessions)

From communications sent by HR

By reading information on the CXA portal

By reading information on the L'Oreal myHR portal

From colleagues

Not be aware of the program

7. Are you eligible for the Annual Benefit Selection in September 2022?

Yes

11. Have you submitted any inquiries regarding the Flexible Benefits Program?

Yes

14. Have you submitted any Flexible Spending Account (FSA) claim via the CXA portal?

Yes

15. Considering all your experience in your FSA claim submission, how would you evaluate the following statements?

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree	Not Applicable
I enjoy the electronic FSA claim submission experience
It is easy to submit FSA claims via the CXA app
The claim reimbursement is fast

16. Have you visited/purchased any product(s)/item(s) via the CXA e-Shop?

Yes

17. Considering all your experience in the CXA e-Shop, how would you evaluate the following statement?

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree
The purchase process is easy
The vendor's redemption process is easy
There are a wide range of services and products available

18. Are there any other items/services/vendors you would like to be included in the CXA e-Shop in the future, within the scope of wellness and healthy lifestyle?

19. On a scale of 1 (Very dissatisfied) to 10 (Very satisfied), please rate the current wellness portal provider - CXA.

20. Please share your rationale behind the score above. Feel free to also provide your feedback on CXA services.

21. Please provide your suggestions on how the CXA Flex Benefits portal can improve.

Next Section »

Survey about L’Oreal Benefits

Personal Information Collection Statement

Section 1: Cigna

Section 2: Default and Flex Benefits coverage

Section 3: CXA portal

Section 4: Profile